Booker Vineyards & Winery is committed to excellence and we will do everything in our power to assure that our artisan, handcrafted wines are of your complete satisfaction.
We utilize a fulfillment center to assure that your wines are received in the condition of which they left the winery. All Booker wines are stored in a temperature-controlled environment and are hand processed to guarantee that they are in excellent condition upon leaving the fulfillment center. We ask that you follow these simple instructions to assure that your wine was received to your complete satisfaction.
Inspect all packages as soon as they are received. If they are of your satisfaction, enjoy! If not, please continue with the steps below.
Should any bottle(s) be broken, please contact email@example.com within 48 hours of arrival so that we can initiate a claim with our fulfillment center.
Please keep the original package(s) and its contents exactly as you found them if at all possible. We will arrange to have the wine picked up in most cases. Understand that if the broken product cannot be retrieved, we cannot receive compensation for the loss. Returns cannot be processed after 10 days.
Any return claim due to a defect in the product will be addressed on a case-by-case basis. We are happy to replace (if able) or refund you for any bottle of wine that is damaged or flawed. However, we are unable to accept return of wine that was damaged due to adverse weather conditions during shipment, or wine that is ordered in error. If you have found that your wine is flawed we ask that you keep the bottle, its unused contents, and the cork. Wine should not be returned without prior approval from Booker Vineyards & Winery. Please address all concerns of this nature to firstname.lastname@example.org and make sure to include customer name and address, date of purchase, product name and vintage, and reason for concern.
Refused Shipments: Orders that are shipped and refused by the customer or returned by the shipping company as "unable to deliver" will be credited the cost of the product minus any and all shipping charges and a restocking fee.
Any order canceled within 24 hours of emailed invoice may be canceled without penalty. Please contact email@example.com. Any invoiced order canceled 24 hours after will incur a 25% restocking/cancellation fee, unless it has been shipped. If you wish to cancel your order and it is en route to you, please refuse the shipment and we will credit you the cost of the product minus any and all shipping charges and a 25% restocking fee.
- Inspect all packages as soon as they are received. If they are of your satisfaction, enjoy! If not, please continue with the steps below.
- Should any bottle(s) be broken, please contact firstname.lastname@example.org within 24 hours of arrival so that we can initiate a claim with our fulfillment center.
- Please keep the original package(s) and its contents exactly as you found them if at all possible. We will arrange to have the wine picked up in most cases. Understand that if the broken product cannot be retrieved, we cannot receive compensation for the loss. Returns cannot be processed after 10 days.
All holds or skips for club orders but be requested one week prior to club charge date.
General Shipping Policies
We are currently able to ship wine to the following states: AK, AZ, CA, CO, CT, DC, DE, FL, GA, HI, IA, ID, IL, KS, KY, MD, ME, MI, MN, MO, NC, ND, NE, NH, NM, NV, NY, OH, OR, PA, SC, SD, TN, TX, VA, VT, WA, and WI.
Your order may be placed on a “weather hold” if the weather conditions are not conducive to shipping wine. We will send you an email notification with a tracking number when your wine ships.
For all states, you have the option of selecting one of two service levels from UPS of Fedex (upon request), 2-Day or Ground.
Please let us know if you have any shipping changes that are made after your order is placed, so that we can update your shipping information before your order is shipped. All club shipping changes must be submitted 7 days before your order is en route to you. If the wines are re-routed or returned we will have to charge you for any related shipping fees.
Adult Signature Required at Delivery
Wine may be sold and delivered only to persons who are at least 21 years old. The person ordering and receiving the delivery must be at least 21 and may be required to sign for the wine and show evidence of age.